Please reach out to our customer service team at hello@roewellness.com. Our amazing team will be able to assist you with all eligible returns. Please keep in mind that after an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out.
We require all returns to be processed through our customer service team. If you do not reach out to them and return your products without their consent, reimbursement can not be initiated.
RETURN AND EXCHANGE POLICY FOR ROE WELLNESS
Roe has a 60-day return policy. We also have a 100% satisfaction guarantee, and our number one goal is your satisfaction. We will do all we can to ensure that happens within our guidelines. If you're seeking a return or exchange please have the product to us within that 60 day window and we will get you taken care of! To initiate a return or exchange please reach out to our customer service team via email at hello@roewellness.com, and we will take care of you. Whether that a be a return or an exchange!
We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated.
If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, can not honor a reimbursement.
FRUIT & VEGGIE GUMMY RETURN AND EXCHANGE POLICY
We are dedicated to providing fresh and safe products, and that dedication drives our decision-making processes. For a Fruit & Veggie Gummy return or exchange to be eligible, it must be unopened and in its original packaging with the seal intact and sent back with a postmark no later than 30 days from the original delivery date.
Any further return requests are subject to the discretion of our customer service representatives, who will assess if they align with our return policy before approving or rejecting them. If you would like to initiate a return or exchange, contact us at hello@roewellness.com.
We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated.
If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, can not honor a reimbursement.
DAMAGED OR MISSING PRODUCT
If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 14 business days of when the package was delivered. Contact hello@roewellness.com for assistance.
CUSTOMS FEES
We cover 80% of a customer's shipping cost, the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package. We again cover 80% of the cost for these fees, and the customer is again responsible for that other 20%.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@roewellness.com.
Updated: June 28,2023